Sally Vignes is the director of a flat management company in Cardiff. The company consists of one residential block split into four individual flats, with the owner of each flat becoming both a director and a shareholder on purchasing the property. Here, Sally tells 50 Plus Magazine about the responsibilities that come with being a flat management company director, together with how Companies House can help you.

“I’ve been a director of our flat management company for 30 years. For around 25 of those, I’ve also acted as our company secretary. I’ve got a good understanding about what our responsibilities to Companies House are. I know we’ve got to file our accounts and confirmation statement every year –and I know what time of the year we have to do it. I know it’s up to us, not Companies House, to deal with issues such as broken gutters, or worn carpets, or broken doorbells.

“However, there was a time when I didn’t know any of this.

“In many ways, I was lucky. Having moved into my flat, I got to see first-hand not only what my predecessors did as directors, but also the part that the company secretary plays. When my turn came to take over as secretary, I had a good understanding not only of what to do, but how to do it. I knew we had to have an annual general meeting every year. I knew each of us had to receive an agenda for that AGM, together with a copy of the accounts, and that there was a procedure we needed to go through. Like, for instance, taking care of any external decorating which might need doing over the coming year. I also knew it was us who were responsible for organising that decorating, not Companies House. I wouldn’t dream of contacting Companies House about painting, or to sort out a dead bird on the roof of the building! But would I have known that had I just moved in, become a director and not had anyone to learn from? If I’m being honest, I’m not sure I would.

“Fortunately, Companies House is very good at providing hints, tips and advice on the responsibilities that come with being a flat management company director. I sometimes take a few minutes just to check their website. I find it helpful and really appreciate the information they provide. Whether you’ve been a flat management company director for 25 years or 25 days, you will find it extremely useful. If I was starting out as a director now, and I had little or no immediate support to call on in terms of finding out more about my responsibilities, then Companies House – or more specifically their website – would be my first port of call.

“Although we always have our AGM in November, over a few pre-Christmas mince pies, we also make time to hold special meetings whenever somebody new moves into the block, partly out of politeness but also because we like to know who they are. That gives me the opportunity to present them with their share certificate and explain about our collective responsibilities as directors and shareholders. Ideally, their solicitor should already have informed them about their responsibilities prior to moving in, but we find that doesn’t always happen. Those meetings, together with the AGM, are important in terms of sharing information. It also gives the other directors and shareholders the opportunity to understand more about the work of the company secretary, should I ever decide to move and someone else has to take over.

“If there’s one last thing that I’d want to emphasise, it’s this – being the director of a flat management company is not something to be treated lightly. It is a responsibility, particularly if the role of company secretary falls on your shoulders. You have to be organised and remember what needs to be done and when. But then that goes for a lot of things in life. And help, as I said, is always there in the shape of Companies House and the advice and guidance on its website. If there’s something you need to know, then the chances are you’ll probably find your answer there.”

If you would like to find out more about the responsibilities that come with being the director of a flat management company, then a free online tool that has just been launched by Companies House is the perfect place to start.

The tool, which works on any device and can be completed in just 25 minutes, covers five key areas, namely (a) Companies House and your flat management company (b) becoming a director (c) keeping records (d) filing accounts and types of accounts, and (e) a quiz to test your knowledge.

“Often we find that residents are confused about their responsibilities and what Companies House can or cannot help with,” says John-Mark Frost, Director of Operations at Companies House.

“All company directors must be aware of their legal responsibilities both to Companies House and to their shareholders and members. This includes keeping information up-to-date and filing the necessary documents in a timely fashion.

“Although the tool does not replace independent legal or professional advice, we hope it will be of immense help for people who are looking for help or guidance.”

Start our interactive learning tool about flat management companies

You can find out more about the responsibilities of being a flat management company director in the Companies House Flat management and right to manage (RTM) companies guidance. It’s worth noting that property management law in Scotland is different, with Scottish governmental guidance available on property factors.

Companies House is the register of limited companies in the UK. It incorporates and dissolves limited companies, registers the information companies are legally required to supply, and makes that information available to the public.

There are currently more than 4.5 million companies registered in the UK, with over 500,000 companies registered each year.

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